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1
From baldrige to the bottom line : a road map for organizational change and improvement /
Published 2000“…Milwaukee, WI : American Society for Quality,…”
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2
The certified quality manager handbook /
Published 2001“…Milwaukee, WI : American Society for Quality,…”
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3
Breaking the constraints to world-class performance /
Published 1998“…Milwaukee, WI : American Society for Quality,…”
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4
The certified quality manager handbook / [cakera padat]
Published 2001“…Milwaukee, WI : American Society for Quality,…”
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5
Quality makes money /
Published 2006“…Milwaukee, WI : American Society for Quality, Quality Press,…”