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1
Root cause analysis : simplified tools and techniques /
Published 2000“…Milwaukee, Wis. : ASQ Quality Press,…”
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2
The desk reference of statistical quality methods /
Published 2000“…Milwaukee, Wis : ASQ Quality Press, …”
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3
Improving performance through statistical thinking /
Published 2000“…Milwaukee, Wis. : ASQ Quality Press,…”
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4
Quality's greatest hits : classic wisdom from the leaders of quality /
Published 2002“…Milwaukee, Wis. : ASQ Quality Press,…”
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5
Customer centered Six Sigma : linking customers, process improvement, and financial results /
Published 2001“…Milwaukee, Wis. : ASQ Quality Press,…”
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6
Insights to performance excellence 2002 : an inside look at the 2002 baldrige award criteria
Published 2002“…Milwaukee, Wis. : ASQ Quality Press, …”
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7
Benchmarking : the search for industry best practices that lead to superior performance /
Published 1989“…Milwaukee, Wis. : ASQ Quality Press,…”
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8
Let's work smarter, not harder : how to engage your entire organization in the execution of change /
Published 1998“…Milwaukee, Wis. : ASQ Quality Press,…”
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9
ISO 9001:2008 internal audits made easy : tools, techniques, and step-by-step guidelines for successful internal audits /
Published 2009“…Milwaukee, Wis. : ASQ Quality Press,…”
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10
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11
American Society for Quality : insights to performance excellence / [cakera padat]
Published 2002“…Milwaukee, Wis. : ASQ Quality Press, …”
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12
ISO 9001:2008 internal audits made easy [electronic resource] : tools, techniques, and step-by-step guidelines for successful internal audits /
Published 2009“…Milwaukee, Wis. : ASQ Quality Press,…”
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13
Global cases in benchmarking : best practices from organizations around the world /
Published 1998“…Milwaukee, Wis : ASQ Quality Press,…”
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14
Tools for virtual teams : a Team fitness companion /
Published c199“…Milwaukee, Wis : ASQ Quality Press,…”
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15
The certified reliability engineer handbook /
Published c201“…Milwaukee, Wis. : ASQ Quality Press,…”
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16
The certified reliability engineer handbook [electronic resource] /
Published c201“…Milwaukee, Wis. : ASQ Quality Press,…”
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17
The quality audit handbook : principles, implementation and use /
Published 2000“…Milwaukee, Wis. : ASQ Quality Press,…”