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1
Insights to performance excellence 1997 : an inside look at the 1997 Baldrige Award Criteria /
出版 1997“...Milwaukee, Wis. : ASQC,...”
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2
Total quality for schools : a suggestion for American education /
出版 1993“...Milwaukee, Wis : ASQC Quality,...”
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3
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4
Quality assurance for the chemical and process industries : a manual of good practices /
出版 1999“...Milwaukee, Wis. : ASQC Quality Press,...”
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5
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6
Business process benchmarking : finding and implementing best practices /
出版 1995“...Milwaukee, Wis. : ASQC Quality Press,...”
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7
Reengineering the organization : a step-by-step approach to corporate revitalization /
出版 1994“...Milwaukee, Wis. : ASQC Quality Press,...”
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8
Baldrige award winning quality : how to interpret the Malcolm Baldrige Award criteria /
出版 1996“...Milwaukee, Wis. : ASQC Quality Press,...”
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9
Team fitness : a how-to manual for building a winning work team /
出版 1994“...Milwaukee, Wis. : ASQC Quality Press,...”
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10
Process reengineering : the key to achieving breakthrough success /
出版 1994“...Milwaukee, Wis. : ASQC Quality Press,...”
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11
Understanding and applying value-added assessment : eliminating business process waste /
出版 1996“...Milwaukee, Wis. : ASQC Quality Press,...”
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12
Baldrige award winning quality : how to interpret the Malcolm Baldrige Award criteria /
出版 1995“...Milwaukee, Wis. : ASQC Quality Press,...”
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13
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14
Measuring and managing customer satisfaction : going for the gold /
出版 1996“...Milwaukee, Wis. : ASQC Quality Press,...”
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15
The new philosophy for K-12 education : a Deming framework for transforming America's school /
出版 1996“...Milwaukee, Wis. : ASQC Quality Press,...”
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16
SPC essentials and productivity improvement : a manufacturing approach /
出版 1997“...Milwaukee, Wis. : ASQC Quality Press,...”
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17
Improving student learning : applying Deming's quality principles in classrooms /
出版 1997“...Milwaukee, Wis. : ASQC Quality Press,...”
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18
ISO 9000 guidelines for the chemical and process industries /
出版 1996“...Milwaukee, Wis : ASQC Quality Press,...”
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19
The best on quality : targets, improvements, systems /
出版 1995“...Milwaukee, Wis. : ASQC Quality Press,...”
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20