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Better Public Services through e-government': Academic Article in support of Better Public Services through e-government. Report by the Comptroller and Auditor General, HC 704-III,...
Published 2002“…National Audit Office…”
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Report by the Comptroller and Auditor General. HC 764 aession 2001-2002, 25 April 2002: Government on the web II
Published 2002“…National Audit Office…”
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Achieving innovation in central government organisations: report by the comptroller and auditor general, HC 1447, session 2005-2006
Published 2006“…National Audit Office…”
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Achieving innovation in central government organisations: detailed research findings. Report by the comptroller and auditor general: HC 1447-II, session 2005-2006
Published 2006“…National Audit Office…”
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Report by the Comptroller and Auditor General, HC 1145 session 2002-2003, 31 October 2003: Difficult forms: how government agencies interact with citizens
Published 2003“…National Audit Office…”
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Citizen redress: what citizens can do if things go wrong with public services
Published 2005“…National Audit Office…”
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Research into barriers and incentives for businesses filing returns online
Published 2006“…National Audit Office…”
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Form survey questions: supporting evidence for Difficult Forms: How government agencies interact with citizens
Published 2003“…National Audit Office…”
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