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1
The ISO 9000 book : a global competitor's guide to compliance and certification /
Published 1994“…New York : Quality Resources,…”
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2
The process reengineering workbook : practical steps to working faster and smarter through process improvement /
Published 1994“…New York : Quality Resources,…”
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3
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4
Beyond the basics of reengineering : survival tactics for the '90s /
Published 1994“…New York : Quality Resources,…”
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5
The TQM transformation : a model for organizational change /
Published 1992“…New York : Quality Resources,…”
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6
TQM for engineering : applying quality principles to product design and development /
Published 1993“…New York : Quality Resources,…”
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7
Building the right things right : a new model for product and technology development /
Published 1995“…New York : Quality Resources,…”
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8
Achieving total quality : integrating business strategy and customer needs /
Published 1993“…New York : Quality Resources,…”
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9
Leading the transition : management's role in creating a team-based culture /
Published 1995“…New York : Quality Resources,…”
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10
Achieving a leadership role for training : how to use the Baldridge criteria and ISO standards to keep the training function competitive /
Published 1995“…New York : Quality Resources,…”
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11
Safety management and ISO 9000/QS-9000 : a guide to alignment and integration /
Published 1997“…New York : Quality Resources,…”
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12
The people dimension: managing the transition to world-class manufacturing /
Published 1992“…New York: Quality Resources …”
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13
Real-world project management : new approaches for adapting to change and uncertainty /
Published 1997“…New York : Quality Resources,…”
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14
Measuring quality improvement in healthcare : a guide to statistical process control applications /
Published 1995“…New York : Quality Resources,…”
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15
Quality-centered strategic planning : a step-by-step guide /
Published 1997“…New York : Quality Resources,…”
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16
Basic skills training : empowering employees through /
Published 1996“…New York : Quality Resources,…”
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17
Keepins score : using the right metrics to drive world-class performance /
Published 1996“…New York : Quality Resources,…”
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18
Breakthrough creativity! : developing ideas that make a difference /
Published 1994“…New York : Quality Resources,…”
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20
Building the right things right : a new model for product and technology development /
Published 1995“…New York : Quality Resources,…”