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1
Clued in : how to keep customers coming back again and again /
Published c200“…Upper Saddle River, NJ : FT Prentice Hall,…”
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2
Coping with toxic managers, subordinates --and other difficult people /
Published 2004“…Upper Saddle River, NJ : FT Prentice Hall,…”
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3
There's no business that's not show business : marketing in an experience culture /
Published 2004“…Upper Saddle River, N.J. : FT/Prentice Hall,…”