Flying high in a competitive industry : cost-effective service excellence at Singapore airlines /

Flying high in a competitive industry : cost-effective service excellence at Singapore airlines /

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Bibliographic Details
Main Authors: 381719 Heracleous, Loizos, Wirtz, Jochen, Pangarkar, Nitin
Format:
Language:eng
Published: Singapore : McGraw-Hill Education, 2005
Subjects:
Aeronautics, Commercial

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