Service management

類似資料

• Handbook of services marketing and management /
  著者:: Swartz, Teresa A., 等
  出版事項: (2000)
• Service management and marketing : customer management in service competition /
  著者:: 348480 Gronroos, Christian
  出版事項: (2007)
• Service management and marketing : managing the moments of truth in service competition /
  著者:: 348480 Gronroos, Christian
  出版事項: (1990)
• The future of services management /
  著者:: Armistead, Colin
  出版事項: (1994)
• Services marketing management : an international perspective /
  著者:: 248962 Kasper, Hans, 等
  出版事項: (1999)