Reference service standards, performance criteria, and evaluation /

Eitemau Tebyg

• Evaluation of reference services/
  gan: Katz, Bill
  Cyhoeddwyd: (1984)
• Digital reference service in the new millennium : planning, management, and evaluation /
  gan: Lankes, R. David, et al.
  Cyhoeddwyd: (2000)
• Performance indicators for reference and information services : round 1 /
  gan: Cotter, Rosemary, et al.
  Cyhoeddwyd: (1996)
• The Librarian and reference service /
  gan: Rowland, Arthur Ray
  Cyhoeddwyd: (1977)
• Ethics and reference services/
  gan: Katz, Bill, et al.
  Cyhoeddwyd: (1982)