The application of the ISO 9000 series of standards in language teaching as a quality control measure : an investigation into the applicability of the service quality loop (SQL) as a model for ESP programme evaluation /
The need for a flexible programme evaluation model, which incorporates customer's assessment component in it to cater for the ESP programme, leads to this study.This study is intended to investigate the applicability of the service Quality Loop (SQL), which is part of a quality system procedure...
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| Language: | eng |
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United Kingdom : Aston University,
1993
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