The application of the ISO 9000 series of standards in language teaching as a quality control measure : an investigation into the applicability of the service quality loop (SQL) as a model for ESP programme evaluation /
The need for a flexible programme evaluation model, which incorporates customer's assessment component in it to cater for the ESP programme, leads to this study.This study is intended to investigate the applicability of the service Quality Loop (SQL), which is part of a quality system procedure...
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| 語言: | eng |
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United Kingdom : Aston University,
1993
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| _version_ | 1826393386001629184 |
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| author | Hadina Habil, author Aston University |
| author_facet | Hadina Habil, author Aston University |
| author_sort | Hadina Habil, author |
| collection | OCEAN |
| description | The need for a flexible programme evaluation model, which incorporates customer's assessment component in it to cater for the ESP programme, leads to this study.This study is intended to investigate the applicability of the service Quality Loop (SQL), which is part of a quality system procedure inherent in the ISO 9000 series of standards, as a programme evaluation model, especially an ESP programme.The findings of this study indicate that the expections and requirements of the customers are not static but dynamic and changing with time. Therefore, there must be a mechanism to check and adapt the changes to suit the present needs. The availability of the customer's assessment component in the SQL promises an avenue for exploration and adds another dimension to ESP. |
| first_indexed | 2024-03-04T21:53:00Z |
| format | |
| id | KOHA-OAI-TEST:187897 |
| institution | Universiti Teknologi Malaysia - OCEAN |
| language | eng |
| last_indexed | 2024-03-04T21:53:00Z |
| publishDate | 1993 |
| publisher | United Kingdom : Aston University, |
| record_format | dspace |
| spelling | KOHA-OAI-TEST:1878972020-12-19T17:05:15ZThe application of the ISO 9000 series of standards in language teaching as a quality control measure : an investigation into the applicability of the service quality loop (SQL) as a model for ESP programme evaluation / Hadina Habil, author Aston University United Kingdom : Aston University,1993engThe need for a flexible programme evaluation model, which incorporates customer's assessment component in it to cater for the ESP programme, leads to this study.This study is intended to investigate the applicability of the service Quality Loop (SQL), which is part of a quality system procedure inherent in the ISO 9000 series of standards, as a programme evaluation model, especially an ESP programme.The findings of this study indicate that the expections and requirements of the customers are not static but dynamic and changing with time. Therefore, there must be a mechanism to check and adapt the changes to suit the present needs. The availability of the customer's assessment component in the SQL promises an avenue for exploration and adds another dimension to ESP.Thesis (MSc in Teaching English for Specific Purposes) - Aston University, 1993Includes bibliographical referencesThe need for a flexible programme evaluation model, which incorporates customer's assessment component in it to cater for the ESP programme, leads to this study.This study is intended to investigate the applicability of the service Quality Loop (SQL), which is part of a quality system procedure inherent in the ISO 9000 series of standards, as a programme evaluation model, especially an ESP programme.The findings of this study indicate that the expections and requirements of the customers are not static but dynamic and changing with time. Therefore, there must be a mechanism to check and adapt the changes to suit the present needs. The availability of the customer's assessment component in the SQL promises an avenue for exploration and adds another dimension to ESP.34PRZSLEnglish languageEnglish languageQuality control |
| spellingShingle | English language English language Quality control Hadina Habil, author Aston University The application of the ISO 9000 series of standards in language teaching as a quality control measure : an investigation into the applicability of the service quality loop (SQL) as a model for ESP programme evaluation / |
| title | The application of the ISO 9000 series of standards in language teaching as a quality control measure : an investigation into the applicability of the service quality loop (SQL) as a model for ESP programme evaluation / |
| title_full | The application of the ISO 9000 series of standards in language teaching as a quality control measure : an investigation into the applicability of the service quality loop (SQL) as a model for ESP programme evaluation / |
| title_fullStr | The application of the ISO 9000 series of standards in language teaching as a quality control measure : an investigation into the applicability of the service quality loop (SQL) as a model for ESP programme evaluation / |
| title_full_unstemmed | The application of the ISO 9000 series of standards in language teaching as a quality control measure : an investigation into the applicability of the service quality loop (SQL) as a model for ESP programme evaluation / |
| title_short | The application of the ISO 9000 series of standards in language teaching as a quality control measure : an investigation into the applicability of the service quality loop (SQL) as a model for ESP programme evaluation / |
| title_sort | application of the iso 9000 series of standards in language teaching as a quality control measure an investigation into the applicability of the service quality loop sql as a model for esp programme evaluation |
| topic | English language English language Quality control |
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