The application of the ISO 9000 series of standards in language teaching as a quality control measure : an investigation into the applicability of the service quality loop (SQL) as a model for ESP programme evaluation /

The need for a flexible programme evaluation model, which incorporates customer's assessment component in it to cater for the ESP programme, leads to this study.This study is intended to investigate the applicability of the service Quality Loop (SQL), which is part of a quality system procedure...

詳細記述

書誌詳細
主要な著者: Hadina Habil, author, Aston University
フォーマット:
言語:eng
出版事項: United Kingdom : Aston University, 1993
主題: