Achieving service excellence : strategies for healthcare /

Achieving service excellence : strategies for healthcare /

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Bibliographic Details
Main Authors: 252565 Fottler, Myron D., Ford, Robert C., (Robert Clayton), 1945-, Heaton, Cherrill P.
Format:
Language:eng
Published: Chicago, IL : Health Administration Press, 2002
Subjects:
Medical care
Patient satisfaction
Customer relations

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