Service management and marketing : customer management in service competition /

Documents similaires

• Service management and marketing : managing the moments of truth in service competition /
  par: 348480 Gronroos, Christian
  Publié: (1990)
• Handbook of services marketing and management /
  par: Swartz, Teresa A., et autres
  Publié: (2000)
• Customer services marketing and the competitive environment /
  par: The Chartered Institute of Bankers
  Publié: (1997)
• Services marketing management : an international perspective /
  par: 248962 Kasper, Hans, et autres
  Publié: (1999)
• The customer service solution : managing emotions, trust, and control to win your customer's business /
  par: Dasu, Sriram, et autres
  Publié: ([201)