Service management and marketing : customer management in service competition /

समान संसाधन

• Service management and marketing : managing the moments of truth in service competition /
  द्वारा: 348480 Gronroos, Christian
  प्रकाशित: (1990)
• Handbook of services marketing and management /
  द्वारा: Swartz, Teresa A., और अन्य
  प्रकाशित: (2000)
• Customer services marketing and the competitive environment /
  द्वारा: The Chartered Institute of Bankers
  प्रकाशित: (1997)
• Services marketing management : an international perspective /
  द्वारा: 248962 Kasper, Hans, और अन्य
  प्रकाशित: (1999)
• The customer service solution : managing emotions, trust, and control to win your customer's business /
  द्वारा: Dasu, Sriram, और अन्य
  प्रकाशित: ([201)