Service management and marketing : customer management in service competition /

Geahča maid

• Service management and marketing : managing the moments of truth in service competition /
  Dahkki: 348480 Gronroos, Christian
  Almmustuhtton: (1990)
• Handbook of services marketing and management /
  Dahkki: Swartz, Teresa A., et al.
  Almmustuhtton: (2000)
• Customer services marketing and the competitive environment /
  Dahkki: The Chartered Institute of Bankers
  Almmustuhtton: (1997)
• Services marketing management : an international perspective /
  Dahkki: 248962 Kasper, Hans, et al.
  Almmustuhtton: (1999)
• The customer service solution : managing emotions, trust, and control to win your customer's business /
  Dahkki: Dasu, Sriram, et al.
  Almmustuhtton: ([201)