Service management and marketing : customer management in service competition /

Liknande verk

• Service management and marketing : managing the moments of truth in service competition /
  av: 348480 Gronroos, Christian
  Publicerad: (1990)
• Handbook of services marketing and management /
  av: Swartz, Teresa A., et al.
  Publicerad: (2000)
• Customer services marketing and the competitive environment /
  av: The Chartered Institute of Bankers
  Publicerad: (1997)
• Services marketing management : an international perspective /
  av: 248962 Kasper, Hans, et al.
  Publicerad: (1999)
• The customer service solution : managing emotions, trust, and control to win your customer's business /
  av: Dasu, Sriram, et al.
  Publicerad: ([201)