Penilaian latihan terhadap program latihan standard mutu perkhidmatan (Core Standard Training) dan program latihan pelanggan dan anda (Customer and you Training) : satu kajian di Hotel Regent Kuala Lumpur /
Kertas Projek (Sarjana Muda Sains (Pembangunan Sumber Manusia) ), Universiti Teknologi Malaysia, 2001
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Skudai : Universiti Teknologi Malaysia,
2001
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