The heart of change : real-life stories of how people change their organizations /
Introduction : the heart of change -- Increase urgency -- Build the guiding team -- Get the vision right -- Communicate for buy-in -- Empower action -- Create short-term wins -- Don't let up -- Make change stick -- Conclusion : we see, we feel, we change
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| Language: | eng |
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Boston, MA : Harvard Business School Press,
2002
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| Online Access: | http://www.theheartofchange.com/home.html |