A study of services quality from the perspective of customers at AM bank Metropolis Tower, Johor Bahru /

Project Paper (Sarjana Muda (Pengurusan - Teknologi) - Universiti Teknologi Malaysia, 2008

Bibliographic Details
Main Authors:	399378 Shathish Rengayan, Suresh Ramakrishnan, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format:
Language:	eng
Published:	2008
Subjects:	Customer services SERVQUAL (Service quality framework)

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