Implementing customer relationship management and service quality supporting ICT services for CICT, UTM /

Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2005

Bibliographic Details
Main Author:	375527 Nur Ilham Abdul Wahab
Format:
Language:	eng
Published:	Skudai : Universiti Teknologi Malaysia, 2005
Subjects:	Customer relations
Online Access:	http://www.psz.utm.my/sla/billing/login.asp?mid=39146

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