The service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value /

The service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value /

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Bibliographic Details
Main Authors: 282286 Heskett, James L., Sasser, W. Earl, Schlesinger, Leonard A
Format:
Published: New York : The Free Press, 1997
Subjects:
Customer services
Consumer satisfaction
Employee loyalty
Industrial productivity

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