Give 'em the pickle! [videorecording] : the customer service wisdom of Bob Farrell
Your business is not what you sell, it's who you serve. So...Give`em the PICKLE! PICKLES are those special or extra things you do to make people happy. It's a hand written thank you note with every order shipped. It's walking the customer to the item they're looking for rather th...
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Brazil, AG : Mind Resources,
2005
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