Design and management of service processes : keeping customers for life /

Similar Items

• Keeping the edge : giving customers the service they demand /
  by: 340561 Schaaf, Dick, et al.
  Published: (1995)
• The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs /
  by: 218802 Price, Bill, et al.
  Published: (2008)
• Service management and marketing : customer management in service competition /
  by: 348480 Gronroos, Christian
  Published: (2007)
• THE IMPACT OF TOTAL QUALITY MANAGEMENT ON SERVICE QUALITY, CUSTOMER ENGAGEMENT, AND CUSTOMER LOYALTY IN BANKING
  by: Rosa Harimurti, et al.
  Published: (2019-10-01)
• The customer service solution : managing emotions, trust, and control to win your customer's business /
  by: Dasu, Sriram, et al.
  Published: ([201)