Communicating non defensivelyCommunicating non-defensively [videorecording] /
Uses a series of vignettes to illustrate common examples of defensive behavior and explain how to respond non-defensively as a means to improve relationships with subordinates and superiors. Designed to aid both the giver and the receiver of criticism in understanding the other person's point o...
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| Language: | eng |
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Carlsbad, CA : CRM Learning,
1994
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