APA aipamena

258616 Fournies, F. F., & Fournies, F. F. (2007). Why customers don't do what they're supposed to and what sales people can do about it. New York ; London : McGraw-Hill.

Chicago Style aipamena

258616 Fournies, Ferdinand F., and Ferdinand F. Fournies. Why Customers Don't Do What They're Supposed to and What Sales People Can Do About It. New York ; London : McGraw-Hill, 2007.

MLA aipamena

258616 Fournies, Ferdinand F., and Ferdinand F. Fournies. Why Customers Don't Do What They're Supposed to and What Sales People Can Do About It. New York ; London : McGraw-Hill, 2007.

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