258616 Fournies, F. F., & Fournies, F. F. (2007). Why customers don't do what they're supposed to and what sales people can do about it. New York ; London : McGraw-Hill.
Chicagoスタイル(17版)引用形式258616 Fournies, Ferdinand F., , Ferdinand F. Fournies. Why Customers Don't Do What They're Supposed to and What Sales People Can Do About It. New York ; London : McGraw-Hill, 2007.
MLA(9版)引用形式258616 Fournies, Ferdinand F., , Ferdinand F. Fournies. Why Customers Don't Do What They're Supposed to and What Sales People Can Do About It. New York ; London : McGraw-Hill, 2007.
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