APA-ийн эшлэл(7 дахь хэвлэлт)

258616 Fournies, F. F., & Fournies, F. F. (2007). Why customers don't do what they're supposed to and what sales people can do about it. New York ; London : McGraw-Hill.

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

258616 Fournies, Ferdinand F., ба Ferdinand F. Fournies. Why Customers Don't Do What They're Supposed to and What Sales People Can Do About It. New York ; London : McGraw-Hill, 2007.

MLA -ийн эшлэл (9 дэх хэвлэлт)

258616 Fournies, Ferdinand F., ба Ferdinand F. Fournies. Why Customers Don't Do What They're Supposed to and What Sales People Can Do About It. New York ; London : McGraw-Hill, 2007.