The impacts of service quality and customer satisfaction on customer's repatronage intentions in hotel industry [electronic resource] /

The impacts of service quality and customer satisfaction on customer's repatronage intentions in hotel industry [electronic resource] /

Thesis (Sarjana Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2010

Bibliographic Details
Main Author: Tee, Chai Huat, 1975-
Format:
Language:eng
Published: 2010
Subjects:
Customer services
Consumer satisfaction

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