Kajian kepuasan pelanggan terhadap kualiti perkhidmatan kaunter mengikut model servqual /

Thesis (Sarjana Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2009

Bibliographic Details
Main Authors:	Suhaili Khidzir, 1985-, Huam, Hon Tat, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format:
Language:	may
Published:	2009
Subjects:	Consumer satisfaction Customer services

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