Research of the relationship among the e-service quality, customer satisfaction and customer loyalty on the personal online banking services in China /cJiang Hao
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2011
| Main Authors: | , , |
|---|---|
| Format: | |
| Language: | eng |
| Published: |
2011
|
| Subjects: |
| _version_ | 1826447848533655552 |
|---|---|
| author | 507790 Jiang, Hao Huam, Hon Tat, supervisor Fakulti Pengurusan dan Pembangunan Sumber Manusia |
| author_facet | 507790 Jiang, Hao Huam, Hon Tat, supervisor Fakulti Pengurusan dan Pembangunan Sumber Manusia |
| author_sort | 507790 Jiang, Hao |
| collection | OCEAN |
| description | Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2011 |
| first_indexed | 2024-03-05T11:17:18Z |
| format | |
| id | KOHA-OAI-TEST:455841 |
| institution | Universiti Teknologi Malaysia - OCEAN |
| language | eng |
| last_indexed | 2024-03-05T11:17:18Z |
| publishDate | 2011 |
| record_format | dspace |
| spelling | KOHA-OAI-TEST:4558412020-12-19T17:16:37ZResearch of the relationship among the e-service quality, customer satisfaction and customer loyalty on the personal online banking services in China /cJiang Hao 507790 Jiang, Hao Huam, Hon Tat, supervisor Fakulti Pengurusan dan Pembangunan Sumber Manusia 2011engProject Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2011Includes bibliographical referencesPRZSLHome banking services |
| spellingShingle | Home banking services 507790 Jiang, Hao Huam, Hon Tat, supervisor Fakulti Pengurusan dan Pembangunan Sumber Manusia Research of the relationship among the e-service quality, customer satisfaction and customer loyalty on the personal online banking services in China /cJiang Hao |
| title | Research of the relationship among the e-service quality, customer satisfaction and customer loyalty on the personal online banking services in China /cJiang Hao |
| title_full | Research of the relationship among the e-service quality, customer satisfaction and customer loyalty on the personal online banking services in China /cJiang Hao |
| title_fullStr | Research of the relationship among the e-service quality, customer satisfaction and customer loyalty on the personal online banking services in China /cJiang Hao |
| title_full_unstemmed | Research of the relationship among the e-service quality, customer satisfaction and customer loyalty on the personal online banking services in China /cJiang Hao |
| title_short | Research of the relationship among the e-service quality, customer satisfaction and customer loyalty on the personal online banking services in China /cJiang Hao |
| title_sort | research of the relationship among the e service quality customer satisfaction and customer loyalty on the personal online banking services in china cjiang hao |
| topic | Home banking services |
| work_keys_str_mv | AT 507790jianghao researchoftherelationshipamongtheeservicequalitycustomersatisfactionandcustomerloyaltyonthepersonalonlinebankingservicesinchinacjianghao AT huamhontatsupervisor researchoftherelationshipamongtheeservicequalitycustomersatisfactionandcustomerloyaltyonthepersonalonlinebankingservicesinchinacjianghao AT fakultipengurusandanpembangunansumbermanusia researchoftherelationshipamongtheeservicequalitycustomersatisfactionandcustomerloyaltyonthepersonalonlinebankingservicesinchinacjianghao |