Service quality, customer satisfaction, and word-of-mouth in Goodhope Hotel /

Service quality, customer satisfaction, and word-of-mouth in Goodhope Hotel /

Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2011

Bibliographic Details
Main Authors: Buvaaneswari Ramachandaran, author, Md. Mohar Mohamad, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format:
Language:eng
Published: Johor Bahru, Johor : Universiti Teknologi Malaysia , 2011
Subjects:
Consumer satisfaction
Customer services
Hotels

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