Faktor-faktor yang menghalang kepada keberkesanan pengurusan aduan di Hotel Johor Bahru /

Thesis (Sarjana Sains (Pengurusan Aset dan Fasiliti)) - Universiti Teknologi Malaysia, 2010

Bibliographic Details
Main Authors:	Wong, Hie Na, 1986-, Maizan Baba, supervisor, Fakulti Geoinformasi dan Harta Tanah
Format:
Language:	may
Published:	2010
Subjects:	Consumer complaints Customer relations

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