The Apple experience : the secrets of delivering insanely great customer service /
Introduction: enriching lives -- Inspiring your internal customer -- Dream bigger -- Hire for smiles -- Cultivate fearless employees -- Build trust -- Foster a feedback loop -- Develop multitaskers -- Empower your team -- Serving your external customer -- Follow Apple's 5 steps of service -- Re...
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Language: | eng |
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New York : McGraw-Hill,
c201
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