The Apple experience : the secrets of delivering insanely great customer service /
Introduction: enriching lives -- Inspiring your internal customer -- Dream bigger -- Hire for smiles -- Cultivate fearless employees -- Build trust -- Foster a feedback loop -- Develop multitaskers -- Empower your team -- Serving your external customer -- Follow Apple's 5 steps of service -- Re...
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| Format: | |
| Language: | eng |
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New York : McGraw-Hill,
c201
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| Subjects: |
| _version_ | 1796742445856194560 |
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| author | 446624 Gallo, Carmine |
| author_facet | 446624 Gallo, Carmine |
| author_sort | 446624 Gallo, Carmine |
| collection | OCEAN |
| description | Introduction: enriching lives -- Inspiring your internal customer -- Dream bigger -- Hire for smiles -- Cultivate fearless employees -- Build trust -- Foster a feedback loop -- Develop multitaskers -- Empower your team -- Serving your external customer -- Follow Apple's 5 steps of service -- Reset your customer's internal clock -- Sell the benefit -- Unleash your customer's inner genius -- Create wow moments -- Rehearse the script -- Deliver a consistent experience -- Setting the stage -- Eliminate the clutter -- Pay attention to design details -- Design multisensory moments -- Conclusion: the soul of Apple. |
| first_indexed | 2024-03-05T11:58:27Z |
| format | |
| id | KOHA-OAI-TEST:469530 |
| institution | Universiti Teknologi Malaysia - OCEAN |
| language | eng |
| last_indexed | 2024-03-05T11:58:27Z |
| publishDate | c201 |
| publisher | New York : McGraw-Hill, |
| record_format | dspace |
| spelling | KOHA-OAI-TEST:4695302020-12-19T17:17:15ZThe Apple experience : the secrets of delivering insanely great customer service / 446624 Gallo, Carmine New York : McGraw-Hill,c2012engIntroduction: enriching lives -- Inspiring your internal customer -- Dream bigger -- Hire for smiles -- Cultivate fearless employees -- Build trust -- Foster a feedback loop -- Develop multitaskers -- Empower your team -- Serving your external customer -- Follow Apple's 5 steps of service -- Reset your customer's internal clock -- Sell the benefit -- Unleash your customer's inner genius -- Create wow moments -- Rehearse the script -- Deliver a consistent experience -- Setting the stage -- Eliminate the clutter -- Pay attention to design details -- Design multisensory moments -- Conclusion: the soul of Apple.PSZKLLCustomer servicesConsumer satisfactionCreative thinkingURN:ISBN:9780071793209 (hbk.) |
| spellingShingle | Customer services Consumer satisfaction Creative thinking 446624 Gallo, Carmine The Apple experience : the secrets of delivering insanely great customer service / |
| title | The Apple experience : the secrets of delivering insanely great customer service / |
| title_full | The Apple experience : the secrets of delivering insanely great customer service / |
| title_fullStr | The Apple experience : the secrets of delivering insanely great customer service / |
| title_full_unstemmed | The Apple experience : the secrets of delivering insanely great customer service / |
| title_short | The Apple experience : the secrets of delivering insanely great customer service / |
| title_sort | apple experience the secrets of delivering insanely great customer service |
| topic | Customer services Consumer satisfaction Creative thinking |
| work_keys_str_mv | AT 446624gallocarmine theappleexperiencethesecretsofdeliveringinsanelygreatcustomerservice AT 446624gallocarmine appleexperiencethesecretsofdeliveringinsanelygreatcustomerservice |