A CRM adoption model for Malaysian telecommunication and financial companies [electronic resource] /

A CRM adoption model for Malaysian telecommunication and financial companies [electronic resource] /

Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2013

Bibliographic Details
Main Author:	Maryam Chavoshi, 1984-
Format:
Language:	eng
Published:	2013
Subjects:	Telecommunication systems Customer relations

Similar Items

A CRM adoption model for Malaysian telecommunication and financial companies /
by: Maryam Chavoshi, 1984-, et al.
Published: (2013)

Social CRM framework for a telecomunication company in Malaysia /
by: Azra Ain Abdul Rahman, 1986-, author, et al.
Published: (2014)

Social CRM framework for a telecomunication company in Malaysia /
by: Azra Ain Abdul Rahman, 1986-, author, et al.
Published: (2014)

CRM unplugged: releasing CRM's strategic value /
by: 416883 Bligh, Philip, et al.
Published: (2004)

The assessment of E-CRM towards organization effectiveness [electronic resource] /
by: Rahimah Kassim, 1974-, et al.
Published: (2010)

An empirical study about the underlying it challenges in implementing mobile customer relationship management (M-CRM) in malaysian insurance companies [electronic resource] /
by: 579692 Prabagaran Baskeren
Published: (2012)

Augmented Customer Strategy : CRM in the Digital Age /
by: N'Goala, Gilles, editor, et al.
Published: (2019)

Social network analysis in telecommunications /
by: Reis Pinheiro, Carlos Andre, 1940-
Published: (c201)

Implementing CRM : from technology to knowledge /
by: 449553 Finnegan, David Jesse, et al.
Published: (2007)

Knowledge-based CRM using ontology-based process-oriented society-independent agent system [electronic resource] /
by: Mahmood Fathalipour, 1981-
Published: (2013)

The assessment of E-CRM towards organization effectiveness /
by: Rahimah Kassim, 1974-, et al.
Published: (2010)

An empirical study about the underlying it challenges in implementing mobile customer relationship management (M-CRM) in malaysian insurance companies /
by: Prabagaran Baskeren, et al.
Published: (2012)

Data mining techniques in CRM : inside customer segmentation /
by: 395505 Tsiptsis, Konstantinos, et al.
Published: (2009)

A study on the CRM customer benefits towards customer satisfaction [electronic resource] /
by: Nastaran Mohammadhossein, 1987-
Published: (2013)

Developing the customer relationship management (crm) in health care organisation [electronic resource] /
by: Alireza Khoshraftar, 1983-
Published: (2012)

Strategic customer management : integrating relationship marketing and CRM /
by: 258217 Payne, Adrian author, et al.
Published: (2013)

Accelerating customer relationship : using CRM and relationship technologies /
by: 435777 Swift, Ronald S.
Published: (2000)

CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers /
by: 435685 Greenberg, Paul
Published: (c201)

Complaint management : the heart of CRM /
by: 261172 Stauss, Bernd, et al.
Published: (2005)

The CRM project management handbook : building realistic expectations and managing risk /
by: Gentle, Michael, 1957-
Published: (2002)

Assessment of factors leading to customer relationship management success in telecommunication industry [electronic resource] /
by: 580396 Arab, Farnaz, et al.
Published: (2010)

Effectiveness of CRM system for customer service representatives (CSR) training at Telekom Malaysia [electronic resource] /
by: Badrul Aziz Muhammad, 1961-
Published: (2012)

SugarCRM for dummies /
by: 341322 Fredricks, Karen S.
Published: (2009)

Sistem pengurusan perhubungan pelanggan (CRM) bagi Tanah Sutera Developer Sdn Bhd [electronic resource] /
by: Teh, Phey Ling, author,
Published: (2010)

CRM : the foundation of contemporary marketing strategy /
by: 419877 Baran, Roger J., et al.
Published: (2013)

Microsoft dynamics CRM 4 for dummies /
by: 454187 Scott, Joel, et al.
Published: (2008)

Knowledge-based CRM using ontology-based process-oriented society-independent agent system /
by: Mahmood Fathalipour, 1981-, et al.
Published: (2013)

A study on the CRM customer benefits towards customer satisfaction /
by: Nastaran Mohammadhossein, 1987-, et al.
Published: (2013)

Developing the customer relationship management (crm) in health care organisation /
by: Alireza Khoshraftar, 1983-, et al.
Published: (2012)

Customer profile management system using CRM [electronic resource] /
by: Al-Fattah Ibrahim, 1982-, et al.
Published: (2010)

CRM at the speed of light : capturing and keeping customers in internet real time /
by: 435685 Greenberg, Paul
Published: (2001)

CRM at the speed of light : capturing and keeping customers in internet real time /
by: 435685 Greenberg, Paul
Published: (2002)

Creating and managing a CRM platform for your organisation /
by: Boulton, Richard, 1973- author
Published: (2019)

The ultimate CRM handbook : strategies & concepts for building enduring customer loyalty & profitability /
by: Freeland, John G.
Published: (2003)

Effectiveness of CRM system for customer service representatives (CSR) training at Telekom Malaysia /
by: Badrul Aziz Muhammad, 1961-, et al.
Published: (2012)

The Determinants of Organisations’ Performance in the Algerian Mobile Telecommunications Market
by: Ines BENATIA, et al.
Published: (2025-02-01)

Assessment of factors leading to customer relationship management success in telecommunication industry /
by: Arab, Farnaz, et al.
Published: (2010)

Sistem pengurusan perhubungan pelanggan (CRM) bagi Tanah Sutera Developer Sdn Bhd /
by: Teh, Phey Ling, author,, et al.
Published: (2010)

Internal service quality in the Malaysia telecommunication industries /
by: 344077 Ainan Mohd. Yusoff, et al.
Published: (2007)

Electronic government maturity stage, user’s adoption and user’s satisfaction level / Mas Anom Abdul Rashid
by: Abdul Rashid, Mas Anom
Published: (2012)