Knowledge-based CRM using ontology-based process-oriented society-independent agent system /

Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2013

Bibliographic Details
Main Authors:	Mahmood Fathalipour, 1981-, Ali Selamat, supervisor, Fakulti Komputeran
Format:
Language:	eng
Published:	2013
Subjects:	Customer relations

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