Improving service quality gap through customer satisfaction in school of postgraduate studies [electronic resource] /
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2013
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Language: | eng |
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2013
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_version_ | 1826455335960838144 |
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author | Haniyeh Fattahi, 1986- |
author_facet | Haniyeh Fattahi, 1986- |
author_sort | Haniyeh Fattahi, 1986- |
collection | OCEAN |
description | Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2013 |
first_indexed | 2024-03-05T13:06:12Z |
format | |
id | KOHA-OAI-TEST:492054 |
institution | Universiti Teknologi Malaysia - OCEAN |
language | eng |
last_indexed | 2024-03-05T13:06:12Z |
publishDate | 2013 |
record_format | dspace |
spelling | KOHA-OAI-TEST:4920542020-12-19T17:18:11ZImproving service quality gap through customer satisfaction in school of postgraduate studies [electronic resource] / Haniyeh Fattahi, 1986- 2013engThesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2013Includes bibliographical referencesPSZJBLCustomer servicesCustomer services |
spellingShingle | Customer services Customer services Haniyeh Fattahi, 1986- Improving service quality gap through customer satisfaction in school of postgraduate studies [electronic resource] / |
title | Improving service quality gap through customer satisfaction in school of postgraduate studies [electronic resource] / |
title_full | Improving service quality gap through customer satisfaction in school of postgraduate studies [electronic resource] / |
title_fullStr | Improving service quality gap through customer satisfaction in school of postgraduate studies [electronic resource] / |
title_full_unstemmed | Improving service quality gap through customer satisfaction in school of postgraduate studies [electronic resource] / |
title_short | Improving service quality gap through customer satisfaction in school of postgraduate studies [electronic resource] / |
title_sort | improving service quality gap through customer satisfaction in school of postgraduate studies electronic resource |
topic | Customer services Customer services |
work_keys_str_mv | AT haniyehfattahi1986 improvingservicequalitygapthroughcustomersatisfactioninschoolofpostgraduatestudieselectronicresource |