Improving service quality gap through customer satisfaction in school of postgraduate studies [electronic resource] /

Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2013

Bibliographic Details
Main Author: Haniyeh Fattahi, 1986-
Format:
Language:eng
Published: 2013
Subjects:
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author Haniyeh Fattahi, 1986-
author_facet Haniyeh Fattahi, 1986-
author_sort Haniyeh Fattahi, 1986-
collection OCEAN
description Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2013
first_indexed 2024-03-05T13:06:12Z
format
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institution Universiti Teknologi Malaysia - OCEAN
language eng
last_indexed 2024-03-05T13:06:12Z
publishDate 2013
record_format dspace
spelling KOHA-OAI-TEST:4920542020-12-19T17:18:11ZImproving service quality gap through customer satisfaction in school of postgraduate studies [electronic resource] / Haniyeh Fattahi, 1986- 2013engThesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2013Includes bibliographical referencesPSZJBLCustomer servicesCustomer services
spellingShingle Customer services
Customer services
Haniyeh Fattahi, 1986-
Improving service quality gap through customer satisfaction in school of postgraduate studies [electronic resource] /
title Improving service quality gap through customer satisfaction in school of postgraduate studies [electronic resource] /
title_full Improving service quality gap through customer satisfaction in school of postgraduate studies [electronic resource] /
title_fullStr Improving service quality gap through customer satisfaction in school of postgraduate studies [electronic resource] /
title_full_unstemmed Improving service quality gap through customer satisfaction in school of postgraduate studies [electronic resource] /
title_short Improving service quality gap through customer satisfaction in school of postgraduate studies [electronic resource] /
title_sort improving service quality gap through customer satisfaction in school of postgraduate studies electronic resource
topic Customer services
Customer services
work_keys_str_mv AT haniyehfattahi1986 improvingservicequalitygapthroughcustomersatisfactioninschoolofpostgraduatestudieselectronicresource