Improving service quality gap through customer satisfaction in school of postgraduate studies [electronic resource] /
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2013
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| 格式: | |
| 語言: | eng |
| 出版: |
2013
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| 主題: |
| _version_ | 1826455335960838144 |
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| author | Haniyeh Fattahi, 1986- |
| author_facet | Haniyeh Fattahi, 1986- |
| author_sort | Haniyeh Fattahi, 1986- |
| collection | OCEAN |
| description | Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2013 |
| first_indexed | 2024-03-05T13:06:12Z |
| format | |
| id | KOHA-OAI-TEST:492054 |
| institution | Universiti Teknologi Malaysia - OCEAN |
| language | eng |
| last_indexed | 2024-03-05T13:06:12Z |
| publishDate | 2013 |
| record_format | dspace |
| spelling | KOHA-OAI-TEST:4920542020-12-19T17:18:11ZImproving service quality gap through customer satisfaction in school of postgraduate studies [electronic resource] / Haniyeh Fattahi, 1986- 2013engThesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2013Includes bibliographical referencesPSZJBLCustomer servicesCustomer services |
| spellingShingle | Customer services Customer services Haniyeh Fattahi, 1986- Improving service quality gap through customer satisfaction in school of postgraduate studies [electronic resource] / |
| title | Improving service quality gap through customer satisfaction in school of postgraduate studies [electronic resource] / |
| title_full | Improving service quality gap through customer satisfaction in school of postgraduate studies [electronic resource] / |
| title_fullStr | Improving service quality gap through customer satisfaction in school of postgraduate studies [electronic resource] / |
| title_full_unstemmed | Improving service quality gap through customer satisfaction in school of postgraduate studies [electronic resource] / |
| title_short | Improving service quality gap through customer satisfaction in school of postgraduate studies [electronic resource] / |
| title_sort | improving service quality gap through customer satisfaction in school of postgraduate studies electronic resource |
| topic | Customer services Customer services |
| work_keys_str_mv | AT haniyehfattahi1986 improvingservicequalitygapthroughcustomersatisfactioninschoolofpostgraduatestudieselectronicresource |