Improving service quality gap through customer satisfaction in school of postgraduate studies [electronic resource] /

Improving service quality gap through customer satisfaction in school of postgraduate studies [electronic resource] /

Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2013

Bibliographic Details
Main Author:	Haniyeh Fattahi, 1986-
Format:
Language:	eng
Published:	2013
Subjects:	Customer services

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