Improving service quality gap through customer satisfaction in school of postgraduate studies /
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2013
| Main Authors: | , , |
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| Format: | |
| Language: | eng |
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2013
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| _version_ | 1826455341759463424 |
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| author | Haniyeh Fattahi, 1986- Halina Mohamed Dahlan, supervisor Fakulti Komputeran |
| author_facet | Haniyeh Fattahi, 1986- Halina Mohamed Dahlan, supervisor Fakulti Komputeran |
| author_sort | Haniyeh Fattahi, 1986- |
| collection | OCEAN |
| description | Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2013 |
| first_indexed | 2024-03-05T13:06:17Z |
| format | |
| id | KOHA-OAI-TEST:492086 |
| institution | Universiti Teknologi Malaysia - OCEAN |
| language | eng |
| last_indexed | 2024-03-05T13:06:17Z |
| publishDate | 2013 |
| record_format | dspace |
| spelling | KOHA-OAI-TEST:4920862020-12-19T17:18:11ZImproving service quality gap through customer satisfaction in school of postgraduate studies / Haniyeh Fattahi, 1986- Halina Mohamed Dahlan, supervisor Fakulti Komputeran 2013engThesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2013Includes bibliographical referencesPRZSLCustomer servicesCustomer services |
| spellingShingle | Customer services Customer services Haniyeh Fattahi, 1986- Halina Mohamed Dahlan, supervisor Fakulti Komputeran Improving service quality gap through customer satisfaction in school of postgraduate studies / |
| title | Improving service quality gap through customer satisfaction in school of postgraduate studies / |
| title_full | Improving service quality gap through customer satisfaction in school of postgraduate studies / |
| title_fullStr | Improving service quality gap through customer satisfaction in school of postgraduate studies / |
| title_full_unstemmed | Improving service quality gap through customer satisfaction in school of postgraduate studies / |
| title_short | Improving service quality gap through customer satisfaction in school of postgraduate studies / |
| title_sort | improving service quality gap through customer satisfaction in school of postgraduate studies |
| topic | Customer services Customer services |
| work_keys_str_mv | AT haniyehfattahi1986 improvingservicequalitygapthroughcustomersatisfactioninschoolofpostgraduatestudies AT halinamohameddahlansupervisor improvingservicequalitygapthroughcustomersatisfactioninschoolofpostgraduatestudies AT fakultikomputeran improvingservicequalitygapthroughcustomersatisfactioninschoolofpostgraduatestudies |