Effectiveness of CRM system for customer service representatives (CSR) training at Telekom Malaysia [electronic resource] /

Thesis (Sarjana Sains (Pembangunan Sumber Manusia)) - Universiti Teknologi Malaysia, 2012

Bibliographic Details
Main Author:	Badrul Aziz Muhammad, 1961-
Format:
Language:	eng
Published:	2012
Subjects:	Customer relations Consumers' preferences

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