Effectiveness of CRM system for customer service representatives (CSR) training at Telekom Malaysia [electronic resource] /

Effectiveness of CRM system for customer service representatives (CSR) training at Telekom Malaysia [electronic resource] /

Thesis (Sarjana Sains (Pembangunan Sumber Manusia)) - Universiti Teknologi Malaysia, 2012

Podrobná bibliografie
Hlavní autor: Badrul Aziz Muhammad, 1961-
Médium:
Jazyk:eng
Vydáno: 2012
Témata:
Customer relations
Consumers' preferences
Popis
Shrnutí:Thesis (Sarjana Sains (Pembangunan Sumber Manusia)) - Universiti Teknologi Malaysia, 2012

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