Full relationship between e-service quality, e-customer satisfaction and e-loyalty in internet banking /

Thesis (Sarjana Pengurusan (Teknologi)) - UniversitiTeknologi Malaysia, 2013

Bibliographic Details
Main Authors:	Tavakoli, Zohreh Bang, 1984-, Mohd. Shoki Md. Ariff, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format:
Language:	eng
Published:	2013
Subjects:	Electronic commerce Consumer satisfaction Customer loyalty

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