Social CRM framework for a telecomunication company in Malaysia /

Social CRM framework for a telecomunication company in Malaysia /

Show other versions (1)

Thesis (Sarjana Sains (Pengurusan Teknologi Maklumat)) - Universiti Teknologi Malaysia, 2014

书目详细资料
Main Authors:	Azra Ain Abdul Rahman, 1986-, author, Rusni Daruis, supervisor, Faculty of Advanced Informatics School
格式:
语言:	eng
出版:	Kuala Lumpur : Universiti Teknologi Maysia, 2014
主题:	Telecommunication systems Customer relations

相似书籍

Social CRM framework for a telecomunication company in Malaysia /
由: Azra Ain Abdul Rahman, 1986-, author, et al.
出版: (2014)

A CRM adoption model for Malaysian telecommunication and financial companies /
由: Maryam Chavoshi, 1984-, et al.
出版: (2013)

A CRM adoption model for Malaysian telecommunication and financial companies [electronic resource] /
由: Maryam Chavoshi, 1984-
出版: (2013)

The relationship of knowledge management practice on is outsourcing success in telecomunication sector /
由: Asti Amalia Nur Fajrillah, 1988-, author, et al.
出版: (2014)

CRM unplugged: releasing CRM's strategic value /
由: 416883 Bligh, Philip, et al.
出版: (2004)

Augmented Customer Strategy : CRM in the Digital Age /
由: N'Goala, Gilles, editor, et al.
出版: (2019)

CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers /
由: 435685 Greenberg, Paul
出版: (c201)

Implementing CRM : from technology to knowledge /
由: 449553 Finnegan, David Jesse, et al.
出版: (2007)

The assessment of E-CRM towards organization effectiveness /
由: Rahimah Kassim, 1974-, et al.
出版: (2010)

Data mining techniques in CRM : inside customer segmentation /
由: 395505 Tsiptsis, Konstantinos, et al.
出版: (2009)

Strategic customer management : integrating relationship marketing and CRM /
由: 258217 Payne, Adrian author, et al.
出版: (2013)

Accelerating customer relationship : using CRM and relationship technologies /
由: 435777 Swift, Ronald S.
出版: (2000)

The assessment of E-CRM towards organization effectiveness [electronic resource] /
由: Rahimah Kassim, 1974-, et al.
出版: (2010)

Complaint management : the heart of CRM /
由: 261172 Stauss, Bernd, et al.
出版: (2005)

Dictionary of computers, data processing, and telecomunications /
由: 307292 Rosenberg, Jerry Martin
出版: (1984)

The CRM project management handbook : building realistic expectations and managing risk /
由: Gentle, Michael, 1957-
出版: (2002)

SugarCRM for dummies /
由: 341322 Fredricks, Karen S.
出版: (2009)

CRM : the foundation of contemporary marketing strategy /
由: 419877 Baran, Roger J., et al.
出版: (2013)

Microsoft dynamics CRM 4 for dummies /
由: 454187 Scott, Joel, et al.
出版: (2008)

Effectiveness of CRM system for customer service representatives (CSR) training at Telekom Malaysia /
由: Badrul Aziz Muhammad, 1961-, et al.
出版: (2012)

Knowledge-based CRM using ontology-based process-oriented society-independent agent system /
由: Mahmood Fathalipour, 1981-, et al.
出版: (2013)

The relationship of knowledge management practice on is outsourcing success in telecomunication sector [electronic resources] /
由: Asti Amalia Nur Fajrillah, 1988-, eauthor, et al.
出版: (2014)

An empirical study about the underlying it challenges in implementing mobile customer relationship management (M-CRM) in malaysian insurance companies /
由: Prabagaran Baskeren, et al.
出版: (2012)

Knowledge-based CRM using ontology-based process-oriented society-independent agent system [electronic resource] /
由: Mahmood Fathalipour, 1981-
出版: (2013)

Effectiveness of CRM system for customer service representatives (CSR) training at Telekom Malaysia [electronic resource] /
由: Badrul Aziz Muhammad, 1961-
出版: (2012)

An empirical study about the underlying it challenges in implementing mobile customer relationship management (M-CRM) in malaysian insurance companies [electronic resource] /
由: 579692 Prabagaran Baskeren
出版: (2012)

A study on the CRM customer benefits towards customer satisfaction /
由: Nastaran Mohammadhossein, 1987-, et al.
出版: (2013)

Developing the customer relationship management (crm) in health care organisation /
由: Alireza Khoshraftar, 1983-, et al.
出版: (2012)

Social network analysis in telecommunications /
由: Reis Pinheiro, Carlos Andre, 1940-
出版: (c201)

Sistem pembayaran saman secara MOBILE berorientasikan CRM bagi Polis Diraja Malaysia /
由: 336297 Heti Aznin Osman
出版: (2006)

RELATIONSHIP OF SERVICE QUALITY AND HOSPITAL ACCREDITATION ON PATIENT'S SATISFACTION AND LOYALTY /
由: Mohammad Azimian, et al.
出版: (2018)

RELATIONSHIP OF SERVICE QUALITY AND HOSPITAL ACCREDITATION ON PATIENT'S SATISFACTION AND LOYALTY /
由: Mohammad Azimian,, et al.
出版: (2018)

CRM at the speed of light : capturing and keeping customers in internet real time /
由: 435685 Greenberg, Paul
出版: (2001)

CRM at the speed of light : capturing and keeping customers in internet real time /
由: 435685 Greenberg, Paul
出版: (2002)

Creating and managing a CRM platform for your organisation /
由: Boulton, Richard, 1973- author
出版: (2019)

The ultimate CRM handbook : strategies & concepts for building enduring customer loyalty & profitability /
由: Freeland, John G.
出版: (2003)

A study on the CRM customer benefits towards customer satisfaction [electronic resource] /
由: Nastaran Mohammadhossein, 1987-
出版: (2013)

Developing the customer relationship management (crm) in health care organisation [electronic resource] /
由: Alireza Khoshraftar, 1983-
出版: (2012)

Sistem pembayaran saman secara MOBILE berorientasikan CRM bagi Polis Diraja Malaysia [compact disc] /
由: 336297 Heti Aznin Osman
出版: (2006)

Sistem pengurusan perhubungan pelanggan (CRM) bagi Tanah Sutera Developer Sdn Bhd /
由: Teh, Phey Ling, author,, et al.
出版: (2010)