Using information to develop a culture of customer centricity : customer centricity, analytics, and information utilization /

Using information to develop a culture of customer centricity : customer centricity, analytics, and information utilization /

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Bibliographic Details
Main Authors:	350577 Loshin, David, Reifer, Abie
Format:
Language:	eng
Published:	Amsterdam : Elsevier, 2013
Subjects:	Customer relations. Customer services.

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