Using information to develop a culture of customer centricity : customer centricity, analytics, and information utilization /

Using information to develop a culture of customer centricity : customer centricity, analytics, and information utilization /

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Détails bibliographiques
Auteurs principaux:	350577 Loshin, David, Reifer, Abie
Format:
Langue:	eng
Publié:	Amsterdam : Elsevier, 2013
Sujets:	Customer relations. Customer services.

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