Service productivity management : improving service performance using data envelopment analysis (DEA) /

Service productivity management : improving service performance using data envelopment analysis (DEA) /

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Bibliographic Details
Main Authors: 304163 Sherman, H. David, Zhu, Joe, 1968-
Format:
Language:eng
Published: New York, NY : Springer, 2006
Subjects:
Service industries
Data envelopment analysis
Industrial productivity

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