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Knowledge management framework...
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Knowledge management framework for a bank call centre [electronic resource] /
Thesis (Sarjana Sains (Pengurusan IT)) - Universiti Teknologi Malaysia, 2012
Bibliographic Details
Main Author:
592883 Pravina Thenarasoo
Format:
Language:
eng
Published:
2012
Subjects:
Knowledge management
Customer services
Holdings
Description
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