Knowledge management framework for a bank call centre [electronic resource] /
Thesis (Sarjana Sains (Pengurusan IT)) - Universiti Teknologi Malaysia, 2012
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| Format: | |
| Language: | eng |
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2012
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| _version_ | 1796751797786771456 |
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| author | 592883 Pravina Thenarasoo |
| author_facet | 592883 Pravina Thenarasoo |
| author_sort | 592883 Pravina Thenarasoo |
| collection | OCEAN |
| description | Thesis (Sarjana Sains (Pengurusan IT)) - Universiti Teknologi Malaysia, 2012 |
| first_indexed | 2024-03-05T14:10:53Z |
| format | |
| id | KOHA-OAI-TEST:513460 |
| institution | Universiti Teknologi Malaysia - OCEAN |
| language | eng |
| last_indexed | 2024-03-05T14:10:53Z |
| publishDate | 2012 |
| record_format | dspace |
| spelling | KOHA-OAI-TEST:5134602020-12-19T17:19:03ZKnowledge management framework for a bank call centre [electronic resource] / 592883 Pravina Thenarasoo 2012engThesis (Sarjana Sains (Pengurusan IT)) - Universiti Teknologi Malaysia, 2012Includes bibliographical referencesPSZKLLKnowledge managementCustomer services |
| spellingShingle | Knowledge management Customer services 592883 Pravina Thenarasoo Knowledge management framework for a bank call centre [electronic resource] / |
| title | Knowledge management framework for a bank call centre [electronic resource] / |
| title_full | Knowledge management framework for a bank call centre [electronic resource] / |
| title_fullStr | Knowledge management framework for a bank call centre [electronic resource] / |
| title_full_unstemmed | Knowledge management framework for a bank call centre [electronic resource] / |
| title_short | Knowledge management framework for a bank call centre [electronic resource] / |
| title_sort | knowledge management framework for a bank call centre electronic resource |
| topic | Knowledge management Customer services |
| work_keys_str_mv | AT 592883pravinathenarasoo knowledgemanagementframeworkforabankcallcentreelectronicresource |