Knowledge management framework for a bank call centre [electronic resource] /
Thesis (Sarjana Sains (Pengurusan IT)) - Universiti Teknologi Malaysia, 2012
Main Author: | 592883 Pravina Thenarasoo |
---|---|
Format: | |
Language: | eng |
Published: |
2012
|
Subjects: |
Similar Items
-
Knowledge management framework for a bank call centre /
by: Pravina Thenarasoo, et al.
Published: (2012) -
Executive's guide to knowledge management : the last competitive advantage /
by: 437090 Stapleton, James J.
Published: (2003) -
Analysis of the Effect of Customer Knowledge on Improving the Quality of Services in the Hotel Industry with the Mediating Role of Customer Relationship management
by: Naser Seifollahi, et al.
Published: (2022-05-01) -
Perancangan Customer Knowledge Management pada PT Pandawa Maju Perkasa
by: Joni Suhartono, et al.
Published: (2014-12-01) -
Customer knowledge management : improving customer relationship through knowledge application /
by: Wilde, Silvio, author
Published: (c201)