Assessment of factors leading to customer relationship management success in telecommunication industry /
Thesis (Sarjana Sains (Pengurusan Teknologi Maklumat)) - Universiti Teknologi Malaysia, 2010
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Language: | eng |
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2010
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author | Arab, Farnaz Harihodin Selamat, Assoc. Prof. Dr. Fakulti Sains Komputer dan Sistem Maklumat |
author_facet | Arab, Farnaz Harihodin Selamat, Assoc. Prof. Dr. Fakulti Sains Komputer dan Sistem Maklumat |
author_sort | Arab, Farnaz |
collection | OCEAN |
description | Thesis (Sarjana Sains (Pengurusan Teknologi Maklumat)) - Universiti Teknologi Malaysia, 2010 |
first_indexed | 2024-03-05T14:18:41Z |
format | |
id | KOHA-OAI-TEST:516033 |
institution | Universiti Teknologi Malaysia - OCEAN |
language | eng |
last_indexed | 2024-03-05T14:18:41Z |
publishDate | 2010 |
record_format | dspace |
spelling | KOHA-OAI-TEST:5160332020-12-19T17:19:10ZAssessment of factors leading to customer relationship management success in telecommunication industry / Arab, Farnaz Harihodin Selamat, Assoc. Prof. Dr. Fakulti Sains Komputer dan Sistem Maklumat 2010engThesis (Sarjana Sains (Pengurusan Teknologi Maklumat)) - Universiti Teknologi Malaysia, 2010Includes bibliographical referencesPSZKLLCustomer relations |
spellingShingle | Customer relations Arab, Farnaz Harihodin Selamat, Assoc. Prof. Dr. Fakulti Sains Komputer dan Sistem Maklumat Assessment of factors leading to customer relationship management success in telecommunication industry / |
title | Assessment of factors leading to customer relationship management success in telecommunication industry / |
title_full | Assessment of factors leading to customer relationship management success in telecommunication industry / |
title_fullStr | Assessment of factors leading to customer relationship management success in telecommunication industry / |
title_full_unstemmed | Assessment of factors leading to customer relationship management success in telecommunication industry / |
title_short | Assessment of factors leading to customer relationship management success in telecommunication industry / |
title_sort | assessment of factors leading to customer relationship management success in telecommunication industry |
topic | Customer relations |
work_keys_str_mv | AT arabfarnaz assessmentoffactorsleadingtocustomerrelationshipmanagementsuccessintelecommunicationindustry AT harihodinselamatassocprofdr assessmentoffactorsleadingtocustomerrelationshipmanagementsuccessintelecommunicationindustry AT fakultisainskomputerdansistemmaklumat assessmentoffactorsleadingtocustomerrelationshipmanagementsuccessintelecommunicationindustry |